Privacy policy
1. Identification of the Personal Data Controller
This privacy policy describes how SOLUTIONS MARKETING FUZION INC., located at 6205 boul. des Grandes-Prairies Montréal (Québec) H1P1A5 Canada, collects, uses, stores, protects, and shares the personal information of users of its website. We are committed to respecting your privacy and protecting the personal information you provide to us.
Personal Data Protection Officer:
Name : Nicholas Amante
Email : [email protected]
Phone : 438 503-7096
2. Types of Data Collected
We collect the following personal information when you interact with our website or make purchases:
Identification Data: Name, surname, email address, phone number.
Order Data: Billing and shipping addresses, products ordered, purchase history.
Payment Data: Credit card information (processed by a secure payment provider).
Browsing Data: IP address, browser type, pages visited, data collected through cookies and other tracking technologies.
Subscription Data: Consent for newsletters, communication preferences.
3. Purposes for Data Collection
The collected data is used for the following purposes:
Order Fulfillment: Processing your orders, managing payments, and deliveries.
Customer Service: Responding to your inquiries, handling returns, and exchanges.
Marketing and communication: Sending you information about our products, promotions, and news, subject to your prior consent.
Improvement of User Experience: Analyzing navigation to improve site features, usability, and performance, as well as personalizing the shopping experience.
4. Legal Basis for Data Processing
In accordance with Quebec’s Bill 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA), we process your personal data based on the following grounds:
Contractual Performance: We process your information to fulfill our contractual obligations, such as processing orders and delivering products.
Consent: We collect your consent for non-essential purposes such as sending newsletters and using cookies for site analysis or advertising.
Legal Obligations: We may need to retain certain information to comply with our fiscal and accounting obligations.
5. Data Retention Period
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or for the period required by law. For example:
Order Data: 7 years, in accordance with fiscal obligations.
Newsletter Subscription Data: Until you withdraw your consent.
Contact and Browsing Data: Up to 2 years after your last interaction with our site.
6. User Rights
In accordance with Bill 25 and PIPEDA, you have the following rights regarding your personal data:
Right of Access: You may request access to the personal information we hold about you and obtain a copy.
Right of Rectification: You may request the correction of inaccurate or incomplete data.
Right of Erasure: You may request the deletion of your personal information under certain conditions.
Right to Withdraw Consent: You may withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Data Portability: You have the right to receive your data in a structured, commonly used format, and to transfer it to another controller.
To exercise these rights, please contact us at:
Email: [email protected]
We will respond to your request within 30 days, in accordance with legal requirements.
7. Data Security
We implement technical and organizational security measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. These measures include the use of security protocols such as SSL/TLS encryption and the secure storage of sensitive data like passwords using hashing mechanisms.
However, no system is completely secure, and we encourage you to remain vigilant when using our website.
8. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, perform statistical analysis, and provide personalized content. The main types of cookies we use are:
Necessary Cookies: These cookies are essential for the proper functioning of the site, such as maintaining your session or managing your shopping cart.
Performance and Statistical Cookies: Used to analyze site usage and improve our services (e.g., Google Analytics).
Marketing Cookies: These cookies allow us to display personalized ads based on your browsing preferences (e.g., Facebook Pixel, Google Ads).
You can manage your cookie preferences by clicking the “Cookie Settings” button at the bottom of the page or adjust your browser settings to block certain cookies.
9. Sharing Data with Third Parties
We may share your personal data with third parties in the following situations:
Service Providers: For payment processing (PayPal, Stripe), product shipping (couriers like Canada Post or FedEx), and managing our customer service.
Analytics Tools: We use third-party analytics tools like Google Analytics to track site usage.
Advertising: If you have given consent, we may share your data with advertising platforms like Facebook or Google Ads to deliver personalized advertisements.
We ensure that these third parties meet appropriate security standards to protect your personal information.
10. Data Transfers Outside Quebec or Canada
If we transfer your personal data outside of Quebec or Canada, we are committed to taking all necessary measures to ensure that your information is provided adequate protection in accordance with Bill 25 and PIPEDA. This may include using standard contractual clauses to govern the data transfers.
11. Modifications to the Privacy Policy
We reserve the right to update this privacy policy to reflect legislative, technological, or business changes. We will inform you of any significant changes by updating this page and, where applicable, sending you an email to notify you.
12. Contact
For any questions regarding this privacy policy or to exercise your rights concerning your personal data, please contact our Personal Data Protection Officer at:
Email: [email protected]